Employee Spotlight: Mark Michelson

By Mark Michelson, Director of Global Implementation Services November 20, 2015


Accertify’s global implementation team diligently works to get our clients up and running in order to start fighting fraud quickly and efficiently. Please meet the US implementation team’s fearless leader, Mark Michelson.

What is your full name and current position?

My name is Mark Michelson Sr. and I am the Director of Global Implementation Services here at Accertify.

How long have you been employed at Accertify/Amex?

I have been with Accertify for 5 years now.

What office are you based out of?

I am based out of our Itasca, Illinois office.

Why did you join Accertify?

I was busy looking to land my next consulting job as part of my own business.  The person working with me on that said to me “there’s this really interesting small company looking to hire…”.  So, I thought I’d at least check it out.  After meeting with the team, it was a done deal in my mind.  The word that came to mind for me instantly was “intriguing”.  The work here is intriguing and you are doing something good for the world.  Can’t beat that!

What is the most interesting or favorite part of your job?

The challenge of making things better every day for Accertify, our customers, and my team is what drives me.  To make all three components come together is what makes it fun for me.  When that happens, it’s a huge win.

What are some of your hobbies?

I enjoy playing guitar and hanging out with my family and friends.

What is your most favorite adventure?

I am NOT adventurous…at all.  No adventures here other than putting in the solutions for our customers and flying on a plane every so often.

What is your biggest dream (e.g. vacation, hobby, etc.)?

To see my sons grown up happy, healthy and successful, with their own families and enjoying life.

What is your favorite movie, book and music?

I have a couple favorite movies: It’s A Wonderful Life and Austin Powers.  My favorite music is 70s Heavy Metal and Current Christian Rock.  And, I am not a book guy.

Tell us one interesting fact about yourself.

My family and I are Disney junkies!  I absolutely love the place!  I love the way I am treated when I’m in Disney World by the Disney folks. I’ve been there around 20 times.  As my team knows, I have the goal that every time we get together with our customers, that it become a Disney-like Accertify moment for our customer.  We need to be the highlight and happy part of their day, just like I feel when I’m in Disney!

About the Author

Mark Michelson is the Director of Global Implementation Services. He is responsible for leading the project management, configuration and integration service functions globally. Mark is responsible for ensuring successful solutions for our customers. Mark is on a constant pursuit of perfection in fraud solution delivery.