Motorcycle Superstore Release
CHICAGO, IL – March 20, 2012
Accertify, a leading fraud prevention and risk management provider, and Motorcycle Superstore, the leading online motorcycle outfitter, today shared strong results of Motorcycle Superstore’s deployment of Accertify’s Chargeback Management Solution. This solution achieved an overall lift in chargeback win rates of 62% for Motorcycle Superstore, and also cut the number of steps involved in the resolutions process in half.
“When comparing the win rates of our chargeback disputes before and after engaging Accertify, we saw a 62% lift in performance,” stated Jason Miller, Chief Technology Officer of Motorcycle Superstore. “Not only did we drive revenue and improve cash flow as a result, but this intuitive and automated solution also simplified every step of the chargeback process across all of the major card brands and processors – ultimately reducing by half the number of steps involved.”
“Chargebacks present one of the biggest challenges for merchants to manage and a real threat to the bottom line,” said Jeff Liesendahl, President of Accertify. “In addition to the potential direct cost, hidden expenses such as bank fees, manual efforts, product losses, and lost delivery and fulfilment delays can all have an extremely negative impact on a business. Our Chargeback Management solution simplifies this process, automatically addressing card brand and processor requirements to save our clients time, win more chargebacks, and increase top line revenue.”
An industry first when launched in 2011, Accertify’s Chargeback Management product is a comprehensive solution that automates all aspects of the chargeback management process from review and analysis to representment and reporting. Accertify’s technology takes the hassle out of managing chargebacks and helps merchants save time, reduce manual efforts, and boost revenue recovery. Also available as a standalone product, Motorcycle Superstore chose to leverage the Chargeback Management Solution as a fully-integrated component of Accertify’s data management platform, which provides them with extensive fraud fighting capabilities as well.
Accertify Inc., a wholly owned subsidiary of American Express, based in Itasca, IL, is a leader in providing e-commerce companies with hosted software solutions, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Its Interceptas® platform integrates the various components of fraud prevention, applies state-of-the-art automation to each step in process and offers advanced capabilities for managing fraud data. Built with a merchant's perspective, Interceptas delivers flexibility in preventing fraud related to card-not-present purchases, online scams and policy abuse, merchandise returns and exchanges and other data management challenges. Accertify is committed to providing online companies with the most cost-effective solution to fraud available. For more information, visit www.accertify.com
Diana Postemsky, American Express